bet345 Privacy Policy

1. Introduction

This Privacy Policy explains how bet345 ("we", "us", "the Platform") collects, uses, stores and protects the personal information of players who register and use the bet345 platform — including the website and mobile app. This policy applies to all players accessing the Platform from Pakistan and any other supported market.

By creating a bet345 account, using any feature of the Platform or making a deposit in PKR, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we collect or use personal data as described in this policy, please do not register or continue using the Platform.

This Privacy Policy should be read alongside the bet345 Terms and Conditions, which govern your overall use of the Platform. Where this policy uses the term "personal data" or "personal information", it refers to any information that identifies you or can be used in combination with other data to identify you.

2. Data We Collect

bet345 collects personal data in three main ways: information you provide directly when registering or using the Platform, information collected automatically as you use the Platform, and information received from third-party payment processors during PKR transactions.

Information you provide directly includes:

• Full name and date of birth (required for account registration and age verification)
• Email address and mobile phone number
• Residential address in Pakistan (required for identity verification and withdrawal processing)
• Government-issued ID details submitted during KYC (Know Your Customer) verification
• Payment method details, such as your JazzCash account number, Easypaisa wallet number or bank account details for PKR deposits and withdrawals
• Communications you send to support, including chat transcripts, email correspondence and any documents you submit
• Responsible gaming preferences, such as deposit limits and self-exclusion requests

Information collected automatically includes:

• Device type, operating system version and browser type
• IP address and approximate geographic location derived from it
• Session duration, pages visited and features used within the Platform
• Game activity records — game titles played, bet amounts, outcomes and session times
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Data

The personal data bet345 collects is used to provide, operate and improve the Platform. The following table summarises the primary purposes for which your data is used:

bet345 will not use your personal data for purposes beyond those listed above without notifying you and, where required, obtaining your consent first. You can withdraw consent for promotional communications at any time by contacting support or using the unsubscribe option in any email we send you.

4. Payment Data & PKR Transactions

When you make a PKR deposit or withdrawal on bet345 using JazzCash, Easypaisa, Raast, Bank Transfer or any other supported payment method, your payment details are transmitted securely to the relevant payment processor. bet345 does not store your full card number, mobile wallet PIN or bank account password on our servers.

Payment processors that handle PKR transactions on behalf of bet345 operate under their own privacy and data security policies. By using a payment method to transact on bet345, you also agree to the relevant processor's terms. bet345 is not responsible for the data practices of third-party payment providers once your data leaves our Platform in the course of a transaction.

Transaction records — including deposit amounts, withdrawal requests and associated timestamps — are retained by bet345 for account history, dispute resolution and compliance with financial record-keeping requirements. These records are accessible to you from your account's transaction history at any time.

5 . Sharing Your Data

bet345 does not sell, rent or trade your personal information to third parties for their own marketing or commercial purposes. Your data may be shared only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and other payment service providers receive the minimum data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers may receive your name, date of birth, ID document details and address to complete the verification process required before your first withdrawal.
• Technical service providers: Companies that help operate the Platform's infrastructure — including cloud hosting, security monitoring and customer support software — may process data on our behalf under strict contractual data protection obligations.
• Game content providers: Third-party game studios whose titles appear on bet345 may receive session and bet data related to gameplay on their specific titles, which is required for game settlement and RTP auditing purposes.
• Legal and compliance requirements: bet345 may disclose personal data if required to do so by a valid legal process, court order or to protect the rights, property or safety of the Platform, its players or the public.

All third parties who receive personal data on behalf of bet345 are contractually required to handle it in a manner consistent with this Privacy Policy and to implement appropriate technical and organisational security measures.

6. Cookies & Tracking Technologies

bet345 uses cookies and similar tracking technologies to keep the Platform functioning correctly and to understand how players interact with it. Cookies are small text files stored on your device by your browser when you visit the Platform.

The types of cookies used on bet345 include:

• Essential cookies: Required for core Platform functions — including keeping you logged in during a session, maintaining your game state and securing your account activity. These cannot be disabled without breaking the Platform's core functionality.
• Preference cookies: Remember your Platform settings, such as language preference and notification settings, so you do not need to reconfigure them on every visit.
• Analytics cookies: Collect anonymised data about how players navigate the Platform — which pages are visited most, where sessions end and which features are used. This helps us identify areas for improvement. No personally identifiable information is included in analytics data.
• Security cookies: Detect and prevent fraudulent activity, suspicious login attempts and unusual account behaviour by cross-referencing session data with known risk patterns.

You can manage or delete cookies through your browser's settings menu. Disabling essential cookies will affect your ability to log in and use the Platform normally. Disabling analytics cookies will not affect your gameplay or account functionality.

7. Data Retention

bet345 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods applied to different categories of data are as follows:

• Account registration data (name, email, phone, date of birth): Retained for the lifetime of your account and for up to 5 years after account closure for dispute resolution and compliance purposes.
• Identity verification documents (KYC): Retained for the period required to meet our verification obligations. Copies of ID documents are deleted once verification is complete unless retention is required for compliance reasons.
• Transaction records (PKR deposits, withdrawals, bet history): Retained for a minimum of 5 years to satisfy financial record-keeping requirements and to support dispute resolution.
• Support communications: Retained for 2 years from the date of the last relevant interaction, or longer if the matter relates to an ongoing dispute or investigation.
• Game activity data: Aggregated and anonymised after 12 months. Individually identifiable game session data is not retained beyond 12 months unless linked to an open investigation.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to your identity. If you request account closure before the end of a retention period, data subject to legal retention obligations will be held until the minimum required period has elapsed, after which it will be deleted.

8. Data Security

bet345 takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS encryption for all data transmitted between your device and the bet345 servers — this applies to account logins, game sessions and PKR payment processing.
• Encryption of stored personal data and payment records at rest using industry-standard algorithms.
• Access controls ensuring that only authorised bet345 personnel with a legitimate operational need can access personal data. Access is logged and monitored.
• Regular security reviews and vulnerability assessments of Platform infrastructure.
• Two-factor authentication (2FA) available for all player accounts as an additional layer of protection against unauthorised logins.

While bet345 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password, enable 2FA and never share your login credentials with anyone.

In the event of a data breach that is likely to affect your rights or interests, bet345 will notify affected players as promptly as possible with details of what happened and the steps being taken to address it.

9. Your Rights Over Your Data

As a bet345 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, contact the support team from your registered email address:

• Right of access: You can request a copy of the personal data bet345 holds about you. We will provide this within a reasonable timeframe from the date your request is verified.
• Right to rectification: If any personal data we hold about you is inaccurate or out of date — such as a change of contact number or address — you can request that it be corrected. Some corrections may require supporting documentation.
• Right to erasure: You can request that bet345 delete your personal data. Where deletion is possible and not prevented by legal retention obligations, we will action it promptly. Transaction records subject to financial record-keeping requirements may not be deletable before the applicable retention period ends.
• Right to restriction: In certain circumstances, you can request that we restrict how your data is used — for example, while a correction request is being reviewed.
• Right to withdraw consent: Where data processing is based on your consent — such as receiving promotional emails about PSL betting offers or new Slots releases — you can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to the processing of your personal data for any purpose where bet345 relies on legitimate interests as the legal basis for processing.

10. Minors

bet345 is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is required as part of the registration and KYC process, and accounts found to belong to minors will be closed immediately with any balance returned to the depositing payment method where possible.

If you believe a minor has registered on the Platform using false age information, please contact the bet345 support team immediately so we can investigate and take appropriate action. If you are a parent or guardian and believe your child has accessed the Platform, we will work with you to resolve the situation as quickly as possible.

We also encourage parents and guardians to use device-level parental control tools to restrict access to online gaming platforms for minors in their household.

11. Changes to This Privacy Policy

bet345 may update this Privacy Policy from time to time to reflect changes in how we operate the Platform, changes in applicable data protection standards or changes in the services we provide. When we make significant changes, we will update the "last updated" date at the top of this page and notify active account holders via email or an in-platform notification before the changes take effect.

We encourage you to review this Privacy Policy periodically so you are always aware of how your personal data is being handled. If you continue to use the Platform after the effective date of any update, you are considered to have accepted the revised Privacy Policy.

If any update to this Privacy Policy materially reduces your rights or changes how we use your data in a way you do not agree with, you are entitled to close your account. Contact support to initiate account closure and to request deletion of your data subject to applicable retention periods.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data bet345 holds about you, please contact the support team. Support is available 24 hours a day, 7 days a week.

You can reach us by:

• Using the live chat feature available on the Platform when you are logged in to your account.
• Emailing the support team at [email protected] from your registered email address. Include your account username and a clear description of your request so we can handle it efficiently.

For data access or deletion requests, please email from your registered address to allow us to verify your identity before processing the request. We aim to respond to all privacy-related requests within 5 business days.

For more information on how bet345 handles your data in the context of responsible gaming tools — including deposit limit settings and self-exclusion — please visit the Responsible Gaming page.